News & Resources

PART I: In conversation with…Linda Berke, President, Taylor Performance Solutions

Interviewed by Mindy Ferrentino Wolfle

MFW: How did you become a training professional? What was it in your background that drew you to this profession? LB: My background is in retail and commercial bank sales and management. The first bank I worked for was small and growing quickly,...

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PART II: In conversation with…Linda Berke, President, Taylor Performance Solutions

Interviewed by Mindy Ferrentino Wolfle

MFW: In our first conversation, we covered your background, your professional affiliation with the American Society for Training and Development, and how there’s a sales person in all of us. Now I’d like to focus on some specifics related to...

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It’s a Natural!

Superior Customer Service = Increased Sales

Superior customer service naturally increases sales. It’s a simple statement, and one which most business owners know intuitively. But do they take time to implement internal processes necessary to make the link? What is customer service in the 21...

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