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Public Workshops and Articles
Public Speaking Workshop - November 13, 2009
Presentation Skills for Speaking in Public
November 13, 2009 - Presentation Skills for Speaking in Public Offered through TRAININGSHARE from Taylor Performance Solutions, 9 am to 5 pm - Class limited to 6 people. Highlights Increase Your Confidence Improve...
Customer Service Tip
Superior Service = Sales
Superior service is the key differentiator between average and top performing organizations. The level of service your organization provides links directly to your sales results, so it is critical to assess your service regularly. Following...
Business to Busines Sales Tip
Winging It Is Not a Strategy!
What is the difference between an average salesperson and a stellar salesperson? Hands down it is preparation. Clients tell us, those salespeople who have excelled after we’ve trained and coached them, were able to shorten their sales cycles...
Negotiation Tip
Does Your Negotiation Style Help You or Hurt You?
Does Your Negotiation Style Help You or Hurt You? Without realizing it, we often negotiate every day. We negotiate with clients, colleagues, friends and family. We try to come to agreement on cost, terms, location, services...
Leadership Tip
Three Core Competencies
If you run a business or a department and are responsible for the performance of a team, it is important to understand three key competencies in your role that have a direct impact on your success. In your role, at any given time, you may be called...
Free Sales Tip
Sell from the Customer's Perspective
During our sales training sessions, we focus on the importance of looking at the selling cycle from both the seller's and the buyer's point of view. In fact, considering that the customer makes the decision about whether or not to use your services or...
Free Career Tip
Preparing Strategically for Job Interviews
While most experienced job candidates recognize the value of accurate and current information, many do not conduct adequate research, or they “cram” for the interview at the last minute. In order to excel in the interview...
Free Time Management Tip
Protect Against Procrastination or Overload
Procrastination or feeling overloaded are two common time-wasters. There are two types of time-wasters, internal and external. Internal time wasters are those we create ourselves. These are habits or behaviors that work against us as we strive...
Free Presentation Skills Tip
Do your body and voice make or break your presentation?
Five Physical Behaviors that Make or Break a Presentation 1) Make Eye Contact Make eye contact with your audience to control your nerves and help you connect. It helps establish trust with your audience and enables you to...
Free Customer Service Communication Tip
Responding to Angry Customers
Responding to Angry Customers None of us wake up in the morning hoping that we will have an angry customer, however, this is a reality in any customer service role. It is not always your fault, but it is your responsibility to rectify...
Free Sales and Negotiation Tip
Moving Forward with Objections
Listen Closely for Concerns Most customers don’t actually use the word objection and we have observed many salespeople miss the fact that their customer had an objection because it was phrased as a concern. This is a very common...
TRAININGSHARE Public Workshops
What are they?
What are TRAININGSHARE™ Public Workshops? Taylor Performance Solutions primary business is designing and delivering customized training to businesses that want to improve performance in key areas such as sales, service,...
It’s a Natural!
Superior Customer Service = Increased Sales
Superior customer service naturally increases sales. It’s a simple statement, and one which most business owners know intuitively. But do they take time to implement internal processes necessary to make the link? What is customer service in the 21...