Customer Service Training Solutions

Taylor Performance Solutions provides customized customer service training on Long Island and in the NY tri-state area. We specialize in helping your employees deliver difficult messages, communicate under pressure, and create exceptional customer experiences through practical and applicable skill practices to support quicker behavior change.

“What is customer service training for frontline employees?”

If you want to maintain the competitive edge and differentiate your business from the competition by ensuring your employees provide exceptional service, customized customer service training can help in the following areas:

• Develop the service and communication skills of your team
• Develop customer satisfaction and customer loyalty
• Improve customer service satisfaction scores
• Increase customer retention
• Increase first point of contact resolution
• Enhance employee job satisfaction
• Reduce employee turnover due to stress

Why is Customer Service Training Important?

Supervisor escalations, returned products, customer complaint letters and employee job stress take time, energy and money away from your core business. Successful businesses review every point of contact that employees have with their customers and ensure that the employees are exceeding customer expectations and developing loyal customers.

Customized Customer Service Training Programs for Teams

The TAYLOR team designs customer service training programs using proven communication skills and techniques and we customize the training program using your products, your process and your customers. The programs are highly interactive and focused on skill development. Your employees will practice enhancing their skills using case studies and exercises that make them feel as if they are having actual interactions with your customers.

Sample Customer Service Training Modules

Exceeding Customer Service Expectations Developing a Loyal Customer Base Managing Call Times Call Center Customer Service Skills Open Communication Skills Managing a Challenging Dialogue Asking Effective Problem-Solving Questions

Handling Irate Customers Delivering Difficult Messages Understanding Different Personality Types Professional Phone Skills Professional Email and Voicemail Techniques Stress Management Techniques Service Oriented Collections Practices

Customer Service Training – Coaching and Reinforcement

Coaching is a critical component to ensure that after the training, you can reinforce what your employees learned. We provide training for your customer service managers to help them:

• Observe and document performance
• Prepare for and effectively conduct coaching discussions
• Give feedback to help employees improve performance

Contact us at (800) 610-8170 or solutions@taylorperformance.com for more information about Taylor Performance Solutions customer service training on Long Island or the NY tri-state area.