Our association needed the knowledge of an experienced business banking professional to design and deliver four customized programs within a very short timeline.
TPS had the expertise to accomplish this task and has delivered over 60 days of training to our management team. Programs included: Strategic Selling, Networking, Basics of Lending, and Business Banking.
This solution was far more efficient and effective than the addition to staff. We have worked with TPS since 2005.
– VP Corporate Education, Savings Bank
Taylor Performance Solutions has presented several workshops for the clients of the Small Business Development Center. Each time, Linda and her team have been exceptional.
TPS truly customizes their training programs so that every participant can leave with a better understanding of the topic. Sales, negotiations, presentations – TPS does it all. Most importantly, the work they do is applicable – participants leave these workshops with practical tools in their hands, ready to improve their businesses.
The presenters are engaging and not overly verbose, and their takeaways are great. Without a doubt, TPS can help your business compete more effectively.
– Business Advisor, Small Business Development Center
We were extremely pleased with the level of commitment that Linda and her team showed in preparing for, documenting and conducting this training. Linda surveyed and conducted various focus groups prior with numerous members of our staff prior to the actual training. The purpose of this advance work was to allow her to gather data to customize the training to our style of business.
The training manuals and case studies that Linda and her staff developed for us are first rate. Linda and her staff worked tirelessly in assembling a product guide that is an invaluable tool to our entire staff.
Linda personally facilitated all of the sessions held at our sites and we found her facilitation style to be very effective, especially in garnering the most participation from members of the group. She displayed a very down-to-earth style that enabled members of our staff to establish immediate rapport with her.
The training plan was completed on a timely basis and within established cost parameters. We would expect to seek Linda’s expertise in assisting our Bank with future training and development needs. We are pleased to recommend Linda and her company, Taylor Performance Solutions, Inc.
– VP Commercial Lending, Community Bank
On behalf of everyone at yesterday’s Leadership Retreat, thank you for your presentation! Everyone truly enjoyed your program as well as the exercises that went along so well. Many people commented how well customized the program was, which made them get so much more out of it.
So those are the comments going around. Personally, I’d like to say thanks for making my job so easy. You understood from the start what I needed to make the retreat come together, and worked to help me get it there. It was truly a pleasure to work with you.
– Resident Services Manager, Adult Living Complex
Linda – Just wanted to get my feedback to you. I thought the day went great. As I told you on the day of the retreat, the piece you put together for us exceeded my expectations. I could tell that you were really listening to what I had to say about the office. I wouldn’t have changed anything. Thanks again for working with us. I think we all benefited from the day.
– Manager, Office of Student Services, University
Thank you for doing an excellent job understanding what we do and talking about our business intelligently. Thank you for doing that research; it makes the training so much more valuable!
– VP Sales, Risk Management Consulting Firm
As a community bank, we are always looking to upgrade our level of customer service. A critical factor is improving our ability to solve our client’s financial needs. The “Needs-Based Selling” course provided by Linda Berke at Taylor Performance Solutions was perfect for us and met all our objectives. We are trying to improve our sales culture and most managers were thinking we would be instituting a “hard-sale” approach, Everyone was pleasantly surprised when they saw how low-key this approach is. They are now able to have meaningful conversations with their clients, derive useful information, uncover financial needs, and then offer products & services as solutions. Here are some of the comments from the managers:
“I feel this is one of the best training classes I have had at the bank!”
“The course has made me aware of other ways of promoting positive reinforcement to the team and implementing the necessary changes to succeed.”
“I was pleased to discover the view of sales as a possible needs based service to my customer.”
“I will now be able to approach customers in a whole new way!”
“It gave me a nice way to feel about my existing customers and to try and get new business from them in a very informal way.”
“This was a very good, upbeat approach to selling!”
We are very pleased with the entire process Linda brought to us, and look forward to working with Taylor Performance Solutions again!
– VP Sales, Community Bank