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Customer Service Training Solutions

All custom solutions can be designed for teams or individuals, and delivered in-person, or virtually and or as an online learning learning module.

 

We Develop Customized Customer Service Training For Employees in…

Large and Small Call Centers ▪ Attractions ▪ Hospitality ▪ Museums ▪ Security

Real Estate Management ▪ Retail ▪ Banking ▪ Manufacturers ▪ Distributors ▪ Higher Education

For Teams – If you want to maintain the competitive edge and differentiate your business from the competition by ensuring your employees provide exceptional service, let’s talk! The call is free and we can discuss your goals and how we can help your business in the following areas:

  • Develop the service and communication skills of your team
  • Develop customer satisfaction and customer loyalty
  • Improve customer service satisfaction scores
  • Increase customer retention
  • Increase first point of contact resolution
  • Enhance employee job satisfaction
  • Reduce employee turnover due to stress

For Individuals – If you want to move into a customer service role but have no experience, we can help support you in your job search. The TAYLOR team can design a custom individual coaching plan to help you learn and practice key skills and prepare for questions from potential employers.

Why is Customer Service Training Important?

Supervisor escalations, returned products, customer complaint letters and employee job stress take time, energy and money away from your core business. Successful businesses review every point of contact that employees have with their customers and ensure that the employees are exceeding customer expectations and developing loyal customers.

To exceed expectations and create loyal customers, employees often need help in developing customer service retention skills and understanding the techniques that will help them understand customers’ needs and service the customer even in challenging situations.

Customer Service Training Programs – For Teams and Individuals

The TAYLOR team designs customer service training programs using proven communication skills and techniques and we customize the training program using your products, your process and your customers. The programs are highly interactive and focused on skill development. Your employees will practice enhancing their skills using case studies and exercises that make them feel as if they are having actual interactions with your customers.

Sample Customer Service Training Modules

  • Exceeding Customer
    Service Expectations
  • Developing a Loyal
    Customer Base
  • Managing Call Times
  • Call Center Customer
    Service Skills
  • Open Communication Skills
  • Managing a Challenging Dialogue
  • Asking Effective Problem Solving Questions
  • Handling Irate Customers
  • Delivering Difficult Messages
  • Understanding Different Personality Types
  • Professional Phone Skills
  • Professional Email and Voicemail Techniques
  • Stress Management Techniques
  • Service Oriented Collections Practices

 

Customer Service Training – Coaching and Reinforcement

Coaching is a critical component to ensure that after the training, you can reinforce what your employees learned. We provide training for your customer service managers to help them:

  • Observe and document performance
  • Prepare for and effectively conduct coaching discussions
  • Give feedback to help employees improve performance

Contact us at (800) 610-8170 or solutions@taylorperformance.com for more information about how our team can help your team be exceptional!

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