All custom solutions can be designed for teams or individuals, and delivered in-person, or virtually and or as an online learning learning module.
Large and Small Call Centers ▪ Attractions ▪ Hospitality ▪ Museums ▪ Security
Real Estate Management ▪ Retail ▪ Banking ▪ Manufacturers ▪ Distributors ▪ Higher Education
For Teams – If you want to maintain the competitive edge and differentiate your business from the competition by ensuring your employees provide exceptional service, let’s talk! The call is free and we can discuss your goals and how we can help your business in the following areas:
For Individuals – If you want to move into a customer service role but have no experience, we can help support you in your job search. The TAYLOR team can design a custom individual coaching plan to help you learn and practice key skills and prepare for questions from potential employers.
Supervisor escalations, returned products, customer complaint letters and employee job stress take time, energy and money away from your core business. Successful businesses review every point of contact that employees have with their customers and ensure that the employees are exceeding customer expectations and developing loyal customers.
To exceed expectations and create loyal customers, employees often need help in developing customer service retention skills and understanding the techniques that will help them understand customers’ needs and service the customer even in challenging situations.
The TAYLOR team designs customer service training programs using proven communication skills and techniques and we customize the training program using your products, your process and your customers. The programs are highly interactive and focused on skill development. Your employees will practice enhancing their skills using case studies and exercises that make them feel as if they are having actual interactions with your customers.
Coaching is a critical component to ensure that after the training, you can reinforce what your employees learned. We provide training for your customer service managers to help them:
Contact us at (800) 610-8170 or firstname.lastname@example.org for more information about how our team can help your team be exceptional!