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“I Don’t Want to Brag”
February 25, 2014

How to Really Sell Your Worth! Why is it so hard for some people to talk about their accomplishments? Why do some sales people fall short in sharing their value proposition? Depending on your generation, it might be because as a child your parents and teachers told you “Don’t brag” and “Don’t show off.” And, as a good child often does, you listened. Fast forward to your professional life and the questions you are asked in a job interview or […]

I Know the Best…Three Steps to Customer Referrals
August 23, 2013

“A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.” Gandhi? L. L. Bean? Kenneth B. Elliott? Great […]

If I Ignore It, It Will Go Away – Management Tip
August 23, 2013

According to research by global organizations, one of the most common mistakes made by supervisors (and managers) is avoiding having difficult discussions with their employees. With over 20 years of experience delivering supervisory training, our team can attest to the validity of this research. Unfortunately, this avoidance has a negative impact on the business, on the supervisor and on the employee. A difficult discussion by definition is one in which the supervisors needs to tell employees that they need to […]

Presentation Skills for Speaking to Groups
August 16, 2013

Public Workshop offered by TAYLOR Performance Solutions Presentation Skills for Speaking to Groups September 9, 2013 9 AM to 4 PM $475.00 Melville, New York Register easily online at http://taylorpresentationskills.eventbrite.com/ Call (800) 610-8170 or email solutions@taylorperformance.com for more information. Who Will Benefit? Salespeople, Trainers, Managers, Human Resource Professionals, Business Owners, Students, Job Seekers – Anyone Who Presents to Groups   Congratulations on taking the first step to delivering powerful presentations to groups with confidence, professionalism and poise. Building this skill can help you advance in your profession, build […]

Butterflies In Your Stomach? Next Public Workshop for Presenting to Groups
August 13, 2013

For information about our next public workshop called “Presentation Skills for Speaking to Groups”, Click Here , call (800) 610-8170 or register online at http://taylorpresentationskills.eventbrite.com/ Even the most experienced presenters get nervous before or during a group presentation or speech. Generally, nerves are caused by one or more of the following concerns: “I am going to forget to say something.” “I don’t want to look stupid.” “I am afraid I am going to freeze up.” To prevent these fears, remember these […]

To All Managers and Supervisors with Direct Reports – Avoid “Groundhog Day”
February 12, 2013

To All Managers and Supervisors with Direct Reports – Avoid “Groundhog Day” During leadership training for managers and supervisors, we use the phrase ‘ground hog day’ referring to the movie starring Bill Murray. The phrase comes up during the Performance Coaching module when participants complain about feeling ‘déjà vu’ because they have the same discussion repeatedly with an employee who is not meeting expectations. If you have direct reports and sometimes feel like you are experiencing ‘ground hog day’ or […]

What Do You Want?
December 10, 2012

Recently, I received a call back from an inquiry I had made and the person who called me back said, “I am not sure why you called. This was transferred to me and I have a feeling he only listened to the first part of what you said. That happens all the time.” I was frustrated and satisfied at the same time because here was someone who understood the concept of responding to customer’s inquiries. And, she was emphasizing a […]

Ugghhh…I Have to Go to a Meeting!
December 10, 2012

Meetings are considered the #1 time waster in most organizations. Some organizations run too many meetings and some run too many ineffective or unproductive meetings. When you run a “good meeting” you are almost considered a star in your organization. So, to help you run your meetings more effectively, keep these three tips in mind: 1. Choose the Appropriate Format – Different formats will drive different results. If you need to make a decision, use a format that encourages discussion, […]

Don’t Leave Money on the Table
September 4, 2012

  Negotiation is a critical business skill and unfortunately, many of us fail to plan a negotiation, which in turn is a plan to fail.  To be successful, it is critical to plan your discussion and lay out specifically how your ideal negotiation should flow.   Here is what top negotiators do –   They plan ahead and decide what they “need  to have” and what they “want to have”.  They plan the strategies to use to get what they […]