Negotiation is a critical business skill and unfortunately, many of us fail to plan a negotiation, which in turn is a plan to fail. To be successful, it is critical to plan your discussion and lay out specifically how your ideal negotiation should flow. Here is what top negotiators do – They plan ahead and decide what they “need to have” and what they “want to have”. They plan the strategies to use to get what they […]
A Customer Service Lesson – By Guest Writer – JoAnn Bedell Do Your Customers “Say Something” when they “See Something”? Most of us have heard the expression “See Something – Say Something” and we relate it to a safety concerns . Well, what about in your business? Do you encourage your customers to “Say Something if they See Something”? Do you and your employees focus on the needs of your customers or potential customers to draw out what Customer Service […]
Melville, New York Taylor Performance Solutions, Inc. offers Quarterly Public Workshops called TRAININGSHARE Win-Win Negotiations Skills Workshop – Next Offering – September 19, 2012 Overview and Goals The ability to reach a Win-Win outcome when negotiating with clients, prospects, internal clients or external vendors is a critical competency for any professional that strives to build long-term relationships. This workshop focuses on the best practices of the world’s top negotiators and the ways they achieve success. How You Will Benefit […]
Listening – A Critical Skill to Advance in Your Career In the last conversation you had with a business colleague – do you remember more of what you said or of what he/she said? Have you ever found yourself not listening to a family member but waiting for your turn to talk? The number one complaint that people have of others in either business or personal relationships is “He/she does not listen to me.” Listening is the most important communication […]
If your organization is not incrementally increasing sales after you conducted sales training, there are many possible reasons. It could be a competitive issue, a lack of strategic application of a sales process, a product deficiency, ineffective hiring practices or a price war. While it can be difficult to pinpoint the exact reason or reasons sales did not increase, this may be an excellent opportunity to examine your training strategy to determine if your sales training is not hitting the […]
Train the Trainer Public Workshop Second Quarter 2012 – Call 800-610-8170 for Date or email us at solutions@taylorperformance.com Melville, New York 9 am to 5 pm both days Employees will be excited about attending training when they know that their instructor will be dynamic, organized and focused on helping them learn. Our Train the Trainer helps you identify your strengths and development needs and provides you with the feedback and practice you need to improve. • 75% of the workshop […]
It has been an interesting year for talent management because our clients all approached it in their own unique way. Starting in late 2010, many large, global businesses had training budgets for the first time since 2008. Since there was often turnover in these companies and the competitive landscape had changed in the two years, identifying specifically what to offer the employees was a challenge. In 2011, many smaller companies decided to offer training for the first time ever. This […]
Three Approaches Our Clients Took to Increase Sales in a Troubling Economy 1. Solid Strategy Over the past 12 months, many of our clients focused on developing solid sales strategies. Whether the strategy was for the year, the client relationship or their next client meeting, they were specific and well thought out. Since the strategies were specific, results and success could be measured by an increase in the number of sales appointments, an increase in sales and a more loyal […]
Training can only bring employees so far and then it is up to management and the employees themselves to reinforce what was learned in training and make it stick long-term. So, how do you know it is time to reinforce so you can protect your investment of time and money? Here are two easy steps: 1) Ask Your Employee to Assess Ideal Timing – One or Two Weeks after Training Depending on the skill your employee learned, sometimes asking a […]
Last year, I attended a meeting where the presenter gave some dismal information about the percentage of training that can be applied to an employee’s daily job activities. It was somewhere between 45% and around 65%. So, what’s the big deal. If the employee attending training makes $20 per hour and 2 hours of the training are not applicable, you are only wasting $40. But, multiply that by 20, 40 or 100 employees attending training and the waste adds up. […]