February 4, 2026
“I Have Some Bad News” (Well, it does not have to sound bad) I wasn’t planning on writing a LinkedIn post or a post for this blog and while reorganizing our office and looking back on 23 years of customer service training, something unexpected happened. We started talking about our favorite sessions to facilitate. What stood out were the classes where we saw immediate changes in the classroom and then saw those same changes show up back on the job. […]
November 12, 2025
“I Don’t Want to Brag” – Why It’s So Hard to Talk About Your Accomplishments Why is it so hard for some people to talk about their accomplishments? Why do some salespeople fall short in sharing their value proposition? Depending on your generation, it might be because as a child your parents and teachers told you “Don’t brag” and “Don’t show off.” And, as a good child often does, you listened. Fast forward to your professional life and the questions […]
November 10, 2025
The job search is hard enough without having to deal with unqualified resume writers and scammers. There are so many fake profiles and unqualified resume writers out here in social media, many people are on the fence about hiring someone to help. Unfortunately, this is hurting jobseekers and giving very qualified professional résumé writers, a bad rap. Here are five red flags to be aware of and tips to help you feel more confident with your decision. What would you […]
September 4, 2025
Watch Your Language Remember that saying, “Watch Your Language” or “Don’t say that!”? Adults say this to kids when they use inappropriate language. This was the negative response invoked when we cursed, when we told the truth but insulted someone, or just said the wrong thing in certain situations. Remember, “Mommy, why is that lady so fat?”…”Ewww, your dress is ugly.” or “This tastes bad.”? Fast forward to adulthood…do we ever outgrow this advice? No, we don’t. As professionals, we […]
July 17, 2022
To negotiate means to “attempt to come to an agreement on something through discussion and compromise” (Encarta Dictionary). It is something we do everyday in business and in our personal lives, yet we all are not 100% proficient. And for many the word negotiate conjures up negative reactions…it becomes a dirty word. Because we are not all 100% proficient in negotiating, many people walk away from opportunities because they can’t come to agreement, or they leave money on the table […]
July 1, 2019
How to Decrease Your Chances of Closing the Sale (And Tips to Increase Your Chances) As a business owner and a sales trainer/coach, I get to experience sales calls from two very important angles. I am both a prospect to another company’s salesperson and I am a trainer/coach to my client’s salespeople. Sometimes, this happens on the same day and the call experience ranges from excellent to poor. Many of the best learning points I make during sales training come from these […]
June 12, 2019
About 60% of our work with our clients over the past couple of years was in helping them enhance the service they provide to their clients so they can improve overall business results. It was refreshing to meet so many organizations who saw the link between service and sales. Most of the clients said they provided good or very good service and their goal was to be exceptional. One even wanted to improve their client satisfaction rating from 4.85/5.0 to […]
May 21, 2019
How to Influence Without Authority We all have so much on our plate that there are days we feel that we will never be able to do it all. Has this ever happened to you? Just when you feel you have made a little dent in your to-do pile, you are asked to pull a team together to accomplish a goal with a tight deadline. None of these people report to you and these people are as busy as you are. […]
May 11, 2019
Are you a business owner or manager tasked with the job of looking for ways to grow your business and possibly do things differently this year? In today’s economy companies often find themselves examining their sales processes and thinking about what they should do differently to grow the business and deepen loyalty. The traditional approach to growing sales is to push your sales people by increasing goals or adding to the sales team to increase your coverage of the market. […]
July 12, 2014
Does nervous energy when presenting, interviewing or meeting with new people cause unwanted physical reactions? If so, it is important to manage or prevent these reactions to ensure you remain confident and look professional. Managing Physical Reactions Here are three common physical reactions and ways to manage them so they “don’t see you sweat!” Red Flush in Neck of Face – Wear a shirt that has red tones in it. This way, even though you experience the red flush, it […]
